John DiJulius

Travels from: United States

THE Authority on World-Class Customer Service

Categories: Business Speakers, Customer Service

Full Presenter Profile & Bio

John DiJulius is a keynote speaker, best-selling author, and internationally recognised expert on customer experience. Having worked with world class companies globally, John’s extensive client list includes The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Harley Davidson, State Farm, Aveda, and many more.

Passionate about customer service and the customer experience, John delivers high-energy presentations with clear take home messages audiences can implement. Increasing service aptitude by improving compassion and empathy skills, John is transforming companies.

John doesn’t just talk about the customer experience, he lives it. As the entrepreneur of three successful businesses, John has extensive experience on the topics of leadership, customer service, and communication. His three companies include The DiJulius Group, a customer experience consulting firm that uses the X Commandment methodology to help clients provide a World-Class Customer experience, John Robert’s Spa, a chain of upscale salons in America, and Believe in Dreams, a not for profit organisation helping disadvantaged children.

Speaker Topics

Creating a Customer Service Revolution

John offers high energy and high takeaway keynotes and customized workshops that will help increase the service aptitude of everyone in your organization, train your employees to have more compassion and empathy for your customers, make price irrelevant, and become the brand your customers cannot live without. This customized presentation covers topics including: making customer experience your differentiating competitive advantage, increased profits through increasing customer loyalty and referrals, creating compassion & empathy for your customers in all your employees, making price irrelevant, becoming the brand customers cannot live without, increasing the service aptitude of your employees, and how to build relationships with your customers.

The Relationship Economy

How do you build a customer experience in the digital age, balancing the necessary technology advances with the human touch? As convenient as advances in technology make our lives, they have also changed the way we communicate, behave, think, and have led to a dramatic decline in our people skills. That is why building relationships and genuine connections have never been more important. John's newest keynote teaches how to deal with the touch-screen age both as customers and employees. You will learn how you and your employees can make a strong connection with anyone instantly, how to build relationships that become your single strongest competitive advantage, the importance of the human touch and how to create it.

TESTIMONIALS

John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business

Nestle

I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer

Aveda

John's energy and passion for service are legendary and totally come through

Entrepreneurs' Organization