John DiJulius

Travels from: United States

THE Authority on World-Class Customer Service

Categories: Business Speakers, Customer Service

Full Presenter Profile & Bio

As a Keynote speaker, TEDx speaker, international customer experience consultant and best selling author, John DiJulius, works with world class companies like the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more. 

John is passionate about world-class customer service, delivering high energy and high takeaway keynotes to increase the service aptitude of everyone in the audience, increasing compassion and empathy for customers, and ultimately transforming companies into ones that customers cannot live without. 

John isn’t just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a customer experience consulting firm that uses the X Commandment methodology to help clients provide a World-Class Customer experience; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non profit helping disadvantaged children.

Speaker Topics

Build a Relationship with your Customer that they cannot live without you or your business
Build Customer Trust by Building Relationships
Create a Customer Service Vision Statement
Create Compassion and Empathy for your Customers in all your Employees
Create Non Negotiable Standards that Every Team Member will follow
Increase Profits through Increasing Customer Loyalty and Referrals
Increase the Service Aptitude of your Employees
Make Customer Experience your Differentiating Competitive Advantage
Make Price Irrelevant
Relationships versus Transactions
The Customer Service Revolution
The Importance of Human Connections in a Digital World
The Relationship Economy


John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business


I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer


John's energy and passion for service are legendary and totally come through

Entrepreneurs' Organization

John DiJulius - Customer Service

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