Travels from: United States
THE Authority on World-Class Customer Service
Categories: Business Speakers, Customer Service
Full Presenter Profile & Bio
John DiJulius is a keynote speaker, best-selling author, and internationally recognised expert on customer experience. Having worked with world class companies globally, John’s extensive client list includes The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Harley Davidson, State Farm, Aveda, and many more.
Passionate about customer service and the customer experience, John delivers high-energy presentations with clear take home messages audiences can implement. Increasing service aptitude by improving compassion and empathy skills, John is transforming companies.
John doesn’t just talk about the customer experience, he lives it. As the entrepreneur of three successful businesses, John has extensive experience on the topics of leadership, customer service, and communication. His three companies include The DiJulius Group, a customer experience consulting firm that uses the X Commandment methodology to help clients provide a World-Class Customer experience, John Robert’s Spa, a chain of upscale salons in America, and Believe in Dreams, a not for profit organisation helping disadvantaged children.
John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business
I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer
John's energy and passion for service are legendary and totally come through