Travels from: United States
Just imagine if Disney ran your business, what would it look like?
Categories: Business Speakers, Change Management, Customer Service, Human Resources, Leadership, Motivational Speakers
Full Presenter Profile & Bio
John Formica, (The “Ex-Disney Guy”), is a leading authority on tourism, hospitality and service industries alike, while fast becoming a highly sought after internationally known keynote speaker, business and team trainer and small business consultant. John has inspired audiences across the globe with over 3,000 keynotes and seminars to associations, business communities, health care professionals, colleges and students, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.
Prior to speaking, John acquired over 25 years of experience in top management positions with service industry leaders including: Walt Disney World Resorts®, Hyatt Hotels, Hilton, Adam’s Mark and Sunrise Senior Living.
During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented “Disney’s” philosophy on creating a superior customer experience and people management to lead his teams to achieve: Highest guest satisfaction ratings among all Disney World Resort Hotels.
John was selected to Co-chair and assist in the company-wide rollout of “Disney’s Guest Satisfaction Program”, and has delivered presentations for the Disney Institute on “Customer Loyalty” to audiences, companies and business professionals from all over the world.
Today, John is “America’s Customer Experience Coach” and has been featured on the NBC Morning Show, FOX, ABC, CBS, Univision, Business Journals, Radio and recently the Virgin Atlantic In-flight Magazine, after completing two successful speaking tours in Australia and named “Australia’s Best Customer Experience Coach”.
John shares his incredible 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences to achieve extraordinary results. John’s unique coaching style and ability to create change, has successfully helped hundreds of leaders, small businesses, local communities and business professionals build brand loyalty for life, attract more customers and create “Whistle While You Work” Team Environments.
John’s highly requested keynotes and presentations have earned a reputation for being high energy (sometimes theatrical) enthusiastic, creative, applicable and highly motivating.
If you are looking for an exciting speaker to make your event special, you need not look any further. John is truly magical and will tailor all of his presentations and seminars to your event and audience’s real life challenges.
John was Fantastic! High energy, enthusiastic, funny and engaged the audience with stories, tips and real life Disney examples. Best keynote I have ever attended!
Hilton Hotels World Wide
Amazing! I have been attending conferences for over thirty years and can’t remember one that grabbed my attention more than John’s.
Fort Sill National Bank