Helping businesses develop magical customer service experiences
Known as the “Ex-Disney Guy” for his leadership roles in Walt Disney World, John Formica is a leading authority on tourism, hospitality and service industries. Having built positive work cultures under the Disney castle, John is a highly sought after keynote speaker who has inspired audiences around the world to build better teamwork and customer experience.
John has decades of experience working in the corporate business sector as a team trainer and small business consultant. He has acquired over 25 years of experience in top management positions across leading service industry organisations, including Walt Disney World Resorts, Hyatt Hotels and Hilton.
For ten magical years, John managed the top luxury resort properties at Walt Disney World Resort in Orlando, Florida. With Disney’s philosophy of superior customer experience in mind, John achieved the highest guest satisfaction ratings among all Disney World Resort Hotels. He was also selected to co-chair the company-wide rollout of Disney’s Guest Satisfaction Program, and has delivered Disney Institute presentations on “Customer Loyalty” to business professionals all over the world.
As America’s leading customer experience coach, John has been featured in various business journals and radio programs, as well as a range of TV programs like NBC Morning Show, FOX, ABC, and CBS. More recently, he was named “Australia’s Best Customer Experience Coach” after completing two successful speaking tours in Australia.
After decades of experience in hospitality and the service industry, John empowers corporate audiences with the practical strategies to succeed. John’s unique coaching style has closely resonated with business leaders to attract more customers and build brand loyalty for life, while also building “Whistle While You Work” team environments.
John delivers his highly popular keynote presentations with enthusiasm, creativity and practicality. He is the perfect choice for any audience looking for a magical speaker that can inspire professional success.