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John Formica - Customer Service - Helping businesses develop magical customer servic ...

Travels From United States

Speaker Topics

Dream, Dare, Believe and Do!

Learn how John used Walt Disneys inspiration in his attempt to survive climbing a glacial mountain and how you can use these same strategies to overcome challenges, reach your goals and achieve success in business, career and in life! Read less
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How to Find and Hire Magical People

Are you tired of having a revolving door of bad hires, staff turnover, lazy and unproductive people working in your business? Learn how to find, interview and hire the right people in todays challenging environment. Read less
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If Disney Ran Your Business?

Have you ever wondered how the Disney Company continues to create a dynamic model on business excellence, leadership, team relationships, and customer experience culture? Learn what your business or team would look like if the Disney Company ran it. Read less
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Making Leadership Magical

Imagine if you knew Disneys leadership strategies to lead a productive customer focused team and finally get out of baby sitting your present staff. Learn how to build an engaging and empowering team today! Read less
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Making Relationships Magical

Would you like to learn how to communicate, connect, be more likable and memorable to others in 30 seconds or less, to create lasting relationships with your customers, team and staff and build customer/employee loyalty for life? Read less
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Making the Workplace Magical

Have you ever wondered how Disney employees are so engaged, creative, productive, team oriented and enjoy what they do? Would you like to learn how to create your own Whistle While You Work positive team environment in your organization? Read less
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John Formica

Helping businesses develop magical customer service experiences

Known as the “Ex-Disney Guy” for his leadership roles in Walt Disney World, John Formica is a leading authority on tourism, hospitality and service industries. Having built positive work cultures under the Disney castle, John is a highly sought after keynote speaker who has inspired audiences around the world to build better teamwork and customer experience.

John has decades of experience working in the corporate business sector as a team trainer and small business consultant. He has acquired over 25 years of experience in top management positions across leading service industry organisations, including Walt Disney World Resorts, Hyatt Hotels and Hilton.

For ten magical years, John managed the top luxury resort properties at Walt Disney World Resort in Orlando, Florida. With Disney’s philosophy of superior customer experience in mind, John achieved the highest guest satisfaction ratings among all Disney World Resort Hotels. He was also selected to co-chair the company-wide rollout of Disney’s Guest Satisfaction Program, and has delivered Disney Institute presentations on “Customer Loyalty” to business professionals all over the world.

As America’s leading customer experience coach, John has been featured in various business journals and radio programs, as well as a range of TV programs like NBC Morning Show, FOX, ABC, and CBS. More recently, he was named “Australia’s Best Customer Experience Coach” after completing two successful speaking tours in Australia.

After decades of experience in hospitality and the service industry, John empowers corporate audiences with the practical strategies to succeed. John’s unique coaching style has closely resonated with business leaders to attract more customers and build brand loyalty for life, while also building “Whistle While You Work” team environments.

John delivers his highly popular keynote presentations with enthusiasm, creativity and practicality. He is the perfect choice for any audience looking for a magical speaker that can inspire professional success.


Enquire about John Formica to speak at your next event