Learn how John used Walt Disneys inspiration in his attempt to survive climbing a glacial mountain and how you can use these same strategies to overcome challenges, reach your goals and achieve success in business, career and in life!
Are you tired of having a revolving door of bad hires, staff turnover, lazy and unproductive people working in your business? Learn how to find, interview and hire the right people in todays challenging environment.
Have you ever wondered how the Disney Company continues to create a dynamic model on business excellence, leadership, team relationships, and customer experience culture? Learn what your business or team would look like if the Disney Company ran it.
Imagine if you knew Disneys leadership strategies to lead a productive customer focused team and finally get out of baby sitting your present staff. Learn how to build an engaging and empowering team today!
Would you like to learn how to communicate, connect, be more likable and memorable to others in 30 seconds or less, to create lasting relationships with your customers, team and staff and build customer/employee loyalty for life?
Have you ever wondered how Disney employees are so engaged, creative, productive, team oriented and enjoy what they do? Would you like to learn how to create your own Whistle While You Work positive team environment in your organization?
Just imagine if Disney ran your business, what would it look like?
John Formica, (The “Ex-Disney Guy”), is a leading authority on tourism, hospitality and service industries alike, while fast becoming a highly sought after internationally known keynote speaker, business and team trainer and small business consultant. John has inspired audiences across the globe with over 3,000 keynotes and seminars to associations, business communities, health care professionals, colleges and students, showing them how to create a Disney-like culture, positive leadership, team relationships, small business growth and transforming any existing service level into a Magical customer experience.
Prior to speaking, John acquired over 25 years of experience in top management positions with service industry leaders including: Walt Disney World Resorts®, Hyatt Hotels, Hilton, Adam’s Mark and Sunrise Senior Living.
During his 10 years at the Walt Disney World Resort in Orlando, Florida, John managed their top luxury resort properties and implemented “Disney’s” philosophy on creating a superior customer experience and people management to lead his teams to achieve: Highest guest satisfaction ratings among all Disney World Resort Hotels.
John was selected to Co-chair and assist in the company-wide rollout of “Disney’s Guest Satisfaction Program”, and has delivered presentations for the Disney Institute on “Customer Loyalty” to audiences, companies and business professionals from all over the world.
Today, John is “America’s Customer Experience Coach” and has been featured on the NBC Morning Show, FOX, ABC, CBS, Univision, Business Journals, Radio and recently the Virgin Atlantic In-flight Magazine, after completing two successful speaking tours in Australia and named “Australia’s Best Customer Experience Coach”.
John shares his incredible 25 plus years of hospitality and service industry experiences and success strategies to empower leaders, teams and audiences to achieve extraordinary results. John’s unique coaching style and ability to create change, has successfully helped hundreds of leaders, small businesses, local communities and business professionals build brand loyalty for life, attract more customers and create “Whistle While You Work” Team Environments.
John’s highly requested keynotes and presentations have earned a reputation for being high energy (sometimes theatrical) enthusiastic, creative, applicable and highly motivating.
If you are looking for an exciting speaker to make your event special, you need not look any further. John is truly magical and will tailor all of his presentations and seminars to your event and audience’s real life challenges.