When building customer relationships no comment is trivial and no moment should be wasted. In fact, every word counts! Success can be measured one interaction at a time as relationships are the key to our ongoing success. The way we communicate and connect significantly influences our effectiveness and overall personal performance. The quality of our conversations and our ability to influence others directly impacts our bottom line, and effective communicators make great team players and valuable team leaders. Confidence and competence in effective communication are learned skills.

This high-energy, fun session will help your people build a culture where everyone can be counted on to create a brilliant customer experience.

How to turn a series of interactions into a relationship of trust and respect.
How to help keep your colleagues on board and connected to the client experience.
How to use moments to build momentum and minimise meltdown.
How to be a centre of encouragement and continual improvement.
How to identify and turn around behaviours that undermine company success.
How to add your extra to the ordinary daily activities and deliver an extraordinary experience.

Long term significant achievement cannot happen until a team of people unite to take on a challenge. In a fun-charged and practical atmosphere Lisa will demonstrate how your team members can inspire each other and deliver long-term positive outcomes. She enables individuals to become better team players (and potential leaders) by discarding negative habits and building on their strengths. Lisa will also show your people how to multiply their own effectiveness by helping to release the talents of those around them. Personal and team growth will increase exponentially as they apply Lisa’s simple and practical steps. 

Most of us are more capable than we think. We have the capacity to be more effective and more efficient. It's time to work smarter and more efficiently, and most of us need to evaluate what we can do differently in this new season, and what we need to stop doing.

Lisa’s session will set your people on a strategic pathway of continuous improvement by identifying what energises, engages and inspires as well as those aspects that rob, deflate and self-sabotage. They’ll learn simple steps to build courage and rediscover their motivation. Your people will be inspired to perform at a higher capacity by utilising all the resources at their fingertips and capitalising on the skill sets of their colleagues.

Leadership exists at all levels of life – government, business, family and community. There is no perfect model for great leadership and leaders are not “born”. The best leaders are self aware, clear in purpose, courageous and decisive – all attributes of an individual’s spirit, and all learnable.

Leadership is a lifestyle – a way of living, a way of bringing out the best in those around you. This session with Lisa McInnes-Smith is about the heart of leadership and the power of choice.

This session focuses on personal capacity, flexibility and on-going improvement.

Performance rises when we capitalise on our strengths and minimise the effect of our weaknesses. Lisa sets people on a strategic pathway of continual progress in an environment of change. 

Lisa is a performance catalyst. She steps in as the coach to unlock potential and empower your people to perform above their own expectations. She nurtures the seeds of self-belief and self-confidence. This dynamic presentation will help renew their attitude and skillsets to achieve the goals they truly want.