When building customer relationships no comment is trivial and no moment should be wasted. In fact, every word counts! Success can be measured one interaction at a time as relationships are the key to our ongoing success. The way we communicate and connect significantly influences our effectiveness and overall personal performance. The quality of our conversations and our ability to influence others directly impacts our bottom line, and effective communicators make great team players and valuable team leaders. Confidence and competence in effective communication are learned skills. This high energy, fun session will help your people build a culture where everyone can be counted on to create a brilliant customer experience.
Long term significant achievement cannot happen until a team of people unite to take on a challenge. In a fun charged and practical atmosphere, Lisa will demonstrate how your team members can inspire each other and deliver long term positive outcomes. She enables individuals to become better team players and potential leaders by discarding negative habits and building on their strengths. Lisa will also show your people how to multiply their own effectiveness by helping to release the talents of those around them. Personal and team growth will increase exponentially as they apply her steps.
When building a team, the way we communicate and connect significantly influences our effectiveness and overall performance. The honesty and quality of our conversations and our ability to influence others directly impacts the development of our bottom line. Effective communicators are great team players and valuable team leaders. Confidence and competence in effective communication are learned skills and developed competencies. This fun and high energy session will fast track people to new levels of performance and open up opportunities to understand positive team dynamics.
Leadership exists at all levels of life including government, business, family and community. There is no perfect model for great leadership and leaders are not born. The best leaders are self aware, clear in purpose, courageous and decisive, all attributes of an individua and their spirit, and all learnable.
Connect. Relate. Empower. Most of what we accomplish in work and life is determined by the patterns we have spent a lifetime developing. However, our achievement and significance is determined by what is at the heart of what we do. The right heart and the right heart patterns are life transforming. High performers are continuously reflecting, correcting and developing new patterns of behaviour and communication that lead to success. Expect a fun, entertaining and participative session that gets to the heart of things!
Engagement through commitment and positive action! The pressure of productivity improvement requires your people to step up. Most are more capable than they think and have the capacity to be more effective. Working smarter requires commitment and on going evaluation of what could be done differently. Your people must be inspired to commit to a higher capacity by recognising and utilising the resources at their fingertips and capitalising on the skill sets of their colleagues.
Learn how engagement raises performance and results. Setting people on a strategic pathway of continuous improvement, Lisa helps identify what engages, energises, inspires and motivates. She compels people to realise their potential, increase their capacity and perform above expectations. She helps build the desire that will take them to the next level of achievement. They will also build belief in themselves and trust in those around them.
Most of what we accomplish in work and in life is determined by the patterns we have spent a lifetime learning. However, our achievement and significance is determined by what is at the heart of what we do. We know that everyone is different, and Lisa helps identify what energises, engages, inspires and motivates individuals. She will set your people on a fresh journey of increased capacity and empower them to perform to their full potential.
Shifting attitudes and behaviours to improve focus and lift performance
Lisa McInnes-Smith works with audiences to create a shift in attitude, behaviour and direction which helps to improve focus and lift performance within any company. She works with corporations to help improve and increase profitability and productivity.
Able to connect with any audience, Lisa works hard to communicate in a clear, concise manner to ensure that all individuals take something away from her presentation and apply it to their professional and personal lives. She is described as high energy and as a result of her popularity she has been inducted into the International Speaker Hall of Fame, being the first Australian to achieve this.
Lisa’s presentations are described as uplifting, entertaining and interactive and cover a broad range of topics.
As the global pandemic continues, Lisa McInnes-Smith can tailor her presentation to discuss the effect coronavirus has on attitudes and behaviours. Lisa can present her keynote speech by virtual broadcast to your organisation through videoconferencing, live streaming and Zoom events.