Dr Catriona Wallace

Travels from: New South Wales

An expert in AI, Consumer Experience, Women in Leadership and Technology

Categories: Branding & Marketing, Entrepreneur, Women in Business

Full Presenter Profile & Bio

Recognised as the Most Influential Woman in Business & Entrepreneurship by the Australian Financial Review, Dr Catriona Wallace is a global expert on AI, Customer Experience, Ethics & Human Rights in Technology and Women in Leadership

As Founder & Executive Director of Artificial Intelligence FinTech and ASX Listed company (ASX:FGO) Flamingo Ai, Catriona has worked for years within technology and AI, paving the way for women to do the same. Catriona is the second only woman led business ever to list on the Australian Stock Exchange.

Catriona has been named among the Top 9 Female Entrepreneurs by the Sydney Morning Herald as well as one of the Top 30 Women redefining business by Womens’ Agenda.

Holding a PhD in Organizational Behaviour: Human Technology Interaction, Catriona is also a published author and commentator, as well as a philanthropist and human rights activist. 

Speaker Topics

AI Strategy: Centers of Excellence, Human Rights and Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Crisis Leadership: A Sustainability Topic
Summer 2019 saw the world’s attention turn to the devastating bushfires that deeply impacted Australia. 46 million acres were burned. 20 times larger than the Amazon fires. It was an emergency. A national crisis. Much commentary focused on leadership from politicians, responders, communities, businesses, agencies and individuals. So, what is Crisis Leadership and how is it done well? With first-hand experience of the fires destroying two family properties Dr Catriona Wallace presents on the emerging topic of Crisis Leadership - the ability to direct and effectively reduce the duration and impact of extreme situations. Crisis Leadership focuses on multi-level strategy with multi-level contingencies, multi-mode communications, clarity of vision, explicit and actioned values, effective logistics and building empathy and caring relationships. This is done through leading decisively, continuously framing the crisis, ensuring diversity in teams and decision making, actively communicating, logistical excellence, being ready for the unexpected and driving actionable intelligence. What happens and who leads before, during and after a crisis? Lessons from the Australian Bushfire Crisis are discussed and analysed with a model for effective Crisis Leadership presented.
Human and Machine: The Rise of Artificial Intelligence
AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and the different types of AI. Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.
The Future of Customer Experience: AI augmentation
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human, digital and machine.
Women in Leadership, Start Up and STEM: How do we do it?
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.


Catriona Wallace provided a memorable experience for our first AI Masterclass. Dr. Wallace engaged the audience from start to finish, encouraging active participation throughout the session and inspiring direct collaboration among participants. The content was informative & accessible for all levels of industry knowledge and experience.

Upward Hartford

Dr Catriona Wallace - Women in Business

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