Dr Catriona Wallace
Travels from: New South Wales
An expert in AI, Consumer Experience, Women in Leadership and Technology
Full Presenter Profile & Bio
Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence and Machine Learning fields. Catriona also has a reputation globally as a leading writer, speaker and advisor on Responsible Technology, Ethics and the Future of Work. Dr Wallace is the CEO of Ethical AI Advisory consulting practice and she is the Founder of Flamingo AI, a Machine-Learning company with headquarters in New York and Sydney.
Having been inducted into the Royal Institution of Australia in 2019, recognising her excellence in scientific achievement and commitment to science in Australia, Dr Catriona Wallace is one of the world’s most cited experts on Artificial Intelligence, Digital Transformation, Ethics in technology and Women in Leadership. Dr Wallace has established herself as the innovative go-to expert for organizations looking to digital transformation and optimizing operations with a focus on customer and employee experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business.
In 2014, Catriona founded artificial intelligence FinTech Flamingo AI, a company working at the cutting edge of AI technology to provide Machine Learning based Subject Matter Experts for enterprises in the US and Australia. Flamingo AI was the second only female led (CEO & Chair) business ever to list on the Australian Stock Exchange. Catriona then went on to establish one of the world’s first consultancies, Ethical AI Advisory, purely focused on developing Ethical AI frameworks and capabilities for organisations concerned with the potential risks that AI may pose.
Dr Wallace has a long list of accolades that has seen her recognised as one of the most influential women in business & entrepreneurship. She has achieved significant awards in technology, innovation and financial services. In large part, this success comes directly as a result of her ability to analyze business strategy, data and to identify where technology can augment humans and automate processes.
With a dedicated passion for encouraging more women to pursue careers in STEM, Catriona is leading by example. She has an Adjunct Professor with a PhD in Organizational Behavior and is a published author and analyst. Catriona’s links with business schools around the world allow her to share international practice and case studies, and as such brings a strong evidence-based approach to her speaking topics.
Catriona is also a human rights activist, environmentalist and mother of five.
AI Strategy: Centers of Excellence, Human Rights and Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Crisis Leadership: A Sustainability Topic
Summer 2019 saw the world’s attention turn to the devastating bushfires that deeply impacted Australia. 46 million acres were burned. 20 times larger than the Amazon fires. It was an emergency. A national crisis. Much commentary focused on leadership from politicians, responders, communities, businesses, agencies and individuals. So, what is Crisis Leadership and how is it done well? With first-hand experience of the fires destroying two family properties Dr Catriona Wallace presents on the emerging topic of Crisis Leadership - the ability to direct and effectively reduce the duration and impact of extreme situations. Crisis Leadership focuses on multi-level strategy with multi-level contingencies, multi-mode communications, clarity of vision, explicit and actioned values, effective logistics and building empathy and caring relationships. This is done through leading decisively, continuously framing the crisis, ensuring diversity in teams and decision making, actively communicating, logistical excellence, being ready for the unexpected and driving actionable intelligence. What happens and who leads before, during and after a crisis? Lessons from the Australian Bushfire Crisis are discussed and analysed with a model for effective Crisis Leadership presented.
Human and Machine: The Rise of Artificial Intelligence
AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and the different types of AI. Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.
The Future of Customer Experience: AI augmentation
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human, digital and machine.
Women in Leadership, Start Up and STEM: How do we do it?
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.
Catriona Wallace provided a memorable experience for our first AI Masterclass. Dr. Wallace engaged the audience from start to finish, encouraging active participation throughout the session and inspiring direct collaboration among participants. The content was informative & accessible for all levels of industry knowledge and experience.