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Dr Catriona Wallace

Travels from: New South Wales

An expert in AI, Consumer Experience, Women in Leadership and Technology

Categories: Branding & Marketing, Entrepreneur, Women in Business

Full Presenter Profile & Bio

Dr Catriona Wallace has been recognised by the Australian Financial Review as the Most Influential Woman in Business & Entrepreneurship (2018). Catriona has also achieved Advance Australia’s highest award in Technology & Innovation for Australians working abroad and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). Catriona has been named among the Top 9 Female Entrepreneurs by the Sydney Morning Herald and Top 30 Women redefining business by Womens’ Agenda.

Catriona is the Founder & Executive Director of Artificial Intelligence FinTech and ASX Listed company (ASX:FGO) Flamingo Ai, provider of Machine Learning based Cognitive Virtual Assistant technologies. Flamingo Ai is the second only woman led (CEO & Chair) business ever to list on the Australian Stock Exchange.

Catriona has a PhD in Organizational Behaviour: Human Technology Interaction and is a well published author and commentator.

Catriona is one of the world’s most cited experts on the Artificial Intelligence, Customer Experience, Ethics & Human Rights in technology and Women in Leadership. She is also a philanthropist, human rights activist and mother of five.

Speaker Topics

AI Strategy: Centres of Excellence, Human Rights and Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Human and Machine: The Rise of Artificial Intelligence
AI is now the fastest growing technology sector globally, expanding in investment 12 fold over the next 5 years. AI is one of the top three strategies for the worlds leading companies and is expected to replace 2 million jobs in the next two years. It is time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI. She presents on the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.
The Future of Customer Experience: AI powered digital augmenting humans
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021, 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human, digital and machine.
Women in Leadership, Start Up and STEM: How do we do it?
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.


Catriona Wallace provided a memorable experience for our first AI Masterclass. Dr. Wallace engaged the audience from start to finish, encouraging active participation throughout the session and inspiring direct collaboration among participants. The content was informative & accessible for all levels of industry knowledge and experience.

Upward Hartford

Dr Catriona Wallace - Women in Business

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