Travels from: New South Wales
A visionary thought leader, customer experience strategist and author
Categories: Customer Service
Full Presenter Profile & Bio
Alex Allwood is recognised as a leading authority on customer experience. As a thought leader, strategist, and author, Alex encourages her audiences to put themselves in their customer’s shoes, using the new perspective to shape the customer experience.
Combining her extensive expertise with a ‘learn-by-doing’ technique, Alex ensures her audience is left with the knowledge required to create repeat customers through the best possible customer service. Using nudges and subtle prompts, Alex gets audiences involved in feeling and understanding the effects of good customer service.
With over two decades of insight, case study and commentary, Alex delivers a strong message that can aid any business or organisation to better the customer experience.
Alex’s presentations are described as powerful, inspiring, and actionable, and she is able to tailor her keynote speech to deliver a relevant message to suit your brief.
Most recently, Alex published her book ‘Customer Empathy: A radical intervention in customer experience management and design’.