Travels from: New South Wales
Passionate about sales, customer service and money mindset
Cowboys to Rockstars
A high performing team of rock stars will separate you from the rest and ensure you become the leader in your industry. Your ability to identify the cowboys in your business and learn how to build a team of rock stars is critical more than ever and will impact your bottom line dramatically. In this enlightening keynote discover who in your team multiply sales and service, do more with less and turn lemons into lemonade and how to transform the team members who are underperforming.
Customer satisfaction is not doing your business any favours, as it is boring, bland and frankly expected. In fact customers expect excellent customer service as much as they expect their next breath to happen. If you want to stand out then your best destination is Customer Inspiration. In this keynote Yvonne shares her insights as to what will drive your team to create a culture of inspiration that will separate you from your competition.
Five Star Selling
Customers are searching for wisdom, the internet is great for gathering data. Your sales and service team could be the expert your customers wants, however when surveyed 40% of customers feel that the retailer falls short. Up skilled sales people increase sales; with 75% of customers offered additional items purchase and the average order increasing 25%. Invest in the right people who love what you sell and reward them. Start with teaching them the path to success and in this keynote Yvonne gives you the map to successful selling.
Yvonne helps women become empowered feel more inspired and in control of their future. Leading women on the path to financial betterment as a Certified Money Breakthrough Coach, she will breakdown the limitations holding women back from achieving the success they desire and deserve. Start taking your life to the next level by having certainty about what success looks like to you and how you can always be on purpose with your career choices.
Full Presenter Profile & Bio
Yvonne Hilsz is well known for her upbeat personality and powerful strategies on Sales, Customer Service and Money Mindset with her mission to help individuals and teams be the best they can in any market.
In the often-stagnant world of corporate training, Yvonne brings light and passion with her keynotes, also teaching highly sought-after workshops and consulting for leading companies in Australia and New Zealand.
Yvonne’s keynotes are typically 60 minutes long and can be customised for half day, full day and multiple day workshops.
The skills and insights Yvonne shared have served me very well in relation to change management, nurturing a supportive learning environment, coaching face to face and how I approach new challenges in life.
So refreshing to have someone who understand the challenges teams face