Fiona Robertson

Travels from: Victoria

Future proof your team and prepare for upcoming changes

Categories: Change Management, Leadership

Full Presenter Profile & Bio

The rate of change is accelerating faster than ever. If we can’t get our people aligned and passionate about our purpose, our customers and working well together, we’re simply not going to be able to compete. Creating and managing a successful and cohesive team has become a necessity in today’s workforce, and Fiona Robertson can show you to build an unstoppable future-proof team, as well as prepare for the coming changes.

Fiona has spent many years in senior roles, both incorporates and consulting to large and small blue-chip organisations nationally and internationally. She is an expert in organisational culture, leadership and teamwork, holds an MBA from London Business School and is a Graduate of the Australian Institute of Company Directors (GAICD) and the Institute of Executive Coaching and Leadership.

In her 30-year career, Fiona has worked and consulted with dozens of corporates, both domestically and internationally, as well as with all levels of government in Australia and numerous senior executives in large and small organisations.

Fiona is the immediate past Head of Culture for the National Australia Bank, where she spent a cumulative twelve years in senior executive positions including heading their market research function and several transformation roles. Her tenure as Head of Culture included the introduction of a set of values and the development of a new purpose.

In her early career, Fiona spent eight years with Ogilvy Public Relations in London where she specialised in complex multi-country communications campaigns for clients like IBM, The 

Nasdaq Stock Market, Oracle and McKinsey & Company. On her return to Australia, Fiona assisted major corporations and local, state and federal governments with the design of organisational structures, sensitive internal and external communications and change management during acquisitions, restructures, off-shoring and down-sizing, executive coaching, career coaching, career transition, facilitation, senior team development and leadership development programs.

Fiona now helps organisations and teams as a culture change coach, speaker and facilitator for senior executives and small to medium business owners. Discover how your organisation can become more nimble and responsive, how to get your people to work more effectively together, how to build passionate and connected teams, as well as align culture and strategy to future-proof your organisation. 

Speaker Topics

The Key to Culture Change? It is the rules of belonging
The world has changed fundamentally in the last ten years and dramatically in the last six months. Organisational culture has become an essential focus for senior executives, middle managers and people leaders of all kinds. If we cannot get our people aligned and passionate about our customers and our purpose, we are simply not going to be able to compete. The key to changing organisational culture is this: humans want to belong. They want to belong so much they are willing to do almost anything to ensure they do. When joining a new organisation, they figure out what is successful behaviour in their new group and slowly adopt that behaviour as their own. That is why an organisations culture can be so hard to change. If you want to change your culture, you need to change the rules of belonging. Designed for people leaders and team members who want to cocreate their culture and have a laugh along the way.
Want to Change Your Culture? Use a Property Project!
Designing and moving into a new office looks like it is about buildings, desks and chairs, it is not. Because the rate of change is accelerating faster than ever, property professionals now find themselves having to think further into the future than any other function within organisations. That means they need to play a much more active role in creating the vision for the future of the organisations they serve, understand what are the right mindsets and behaviours that will lead to greatest success and create the spaces that will encourage those mindsets and behaviours. It is a daunting task. The physical environment has a profound impact on the way humans think, feel and behave towards one another. What looks like being about desks and chairs is actually about status, territory and complex interpersonal dynamics. Do not miss the golden opportunity to use your project as a catalyst for change. Designed for property and associated professionals who want to use their projects to drive large scale organisational change.
What Does Your Culture Need From You?
Your employee culture will give you anything you want, as long as you give it what it needs first. Though it might not be obvious, there are actually two cultures in your organisation. An employee culture and a leadership culture. No matter how well loved, respected or trusted your leaders are, they are not part of the employee culture. Your employee culture has two priorities, first survival and then psychological safety. If leaders give it what it needs to achieve them, it will give them anything they ask. If they do not, it will spend all its time trying to earn them and focus only on how to please internal leaders instead of how to please external customers. Without psychological safety, the employee culture will not come up with the innovative ideas that are critical to future proofing your organisation. And no amount of kick offs, roll outs or town hall inspiration sessions will change that. Designed for people leaders and team members who want to understand how to proactively manage and change their culture and have a laugh along the way.


Fiona’s keynote at our annual conference was engaging, meaningful and fun for our delegates. They had a laugh and a chance to reflect on the culture they’re building at the same time. Just what we’d hoped for.

Victorian Principals Association

It was great to see Fiona’s keynote at the annual conference. She got the whole room singing and laughing as well as giving us some really valuable insights into how culture works and how we can change it. I would recommend her for anyone looking for a speaker who can deliver a combination of meaning and fun.

Australian Primary Principals Association

Fiona is an experienced and effective management consultant. She truly understands people, their behaviour and the drivers that enable cultural change. Fiona has successfully delivered purpose driven strategies that have shaped organisational culture. I have witnessed first-hand Fiona’s passion and drive when engaging with a large audience to spark intrigue and excitement. Her ability to influence senior executives to lead and demonstrate the required behaviours for cultural change has resulted in the successful implementation of sustained changed behaviours and practices.

National Australia Bank

Fiona Robertson - Leadership

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