Travels from: United States
Customer Service and Experience expert working to build relationships
Categories: Communication, Customer Service
Full Presenter Profile & Bio
Shep Hyken is a customer service and experience expert as well as the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of 'Moments of Magic', 'The Loyal Customer', 'The Cult of the Customer', 'The Amazement Revolution', 'Amaze Every Customer Every Time' and 'Be Amazing or Go Home'. He is also the creator of a customer service training program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!
Shep Hyken’s most requested presentations hold a focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment to create exciting programs for his audiences.