Shep Hyken - Customer Service - Global Customer Service Expert, Pioneering Excelle ...

Travels From United States

Speaker Topics

Amaze Every Customer Every Time

To get and to keep your customers you must deliver an amazing experience. In this fast paced and content rich presentation, Shep will share some of the 52 Amazement Tools featured in the book of the same name. The audience will learn best practices, tactics, and strategies to help them deliver the most amazing customer service on the planet. This is must have information that will help transform your organization into a seriously customer focused operation, with a serious competitive edge! Read less

Creating an Amazing Customer Service Experience

Customer service and experience have become the focus of attention for most organizations around the world. Your customers no longer compare you to your direct competition. They compare you to the best service they have ever had. Topics in this presentation can include Moments of Magic, creating the customer focused culture, customer loyalty, internal customer service and more. Customer service is not a department. It is a philosophy to be embraced by everyone in an organization. Read less

The Amazement Revolution

Sheps New York Times and Wall Street Journal bestselling book has turned into one of his most requested speeches. The Amazement Revolution is the culture that can drive any organization, from one employee to tens of thousands, to focus completely on delivering an amazing customer experience. Shep has a simplistic concept of Customer Amazement, which is about being better than average, all of the time. Topics include creating a Membership Experience, building a culture of F.U.N., managing the After Experience and more Read less

The Convenience Revolution

Todays customers want a convenient and frictionless experience. Companies like Amazon and Uber disrupted their respective industries by being more convenient. But, you do not have to disrupt your entire industry. Just disrupt your competition. Learn how to leverage convenience as a powerful way to differentiate yourself from your competition. You will learn six compelling strategies to fuel your plan to create convenience for your customers. This may be one of your most important and powerful customer experience strategies. Read less

The Cult of the Customer

This speech will take your audience through the five cults, or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases, from uncertainty to amazement. Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately. Read less

You Are the Magic!

This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Sheps service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events. Read less

Shep Hyken

Global Customer Service Expert, Pioneering Excellence in Customer Experience

Shep Hyken is a globally renowned expert in customer service and experience, known as the Chief Amazement Officer of Shepard Presentations. With over 30 years of experience, Shep has been a pivotal figure in the customer service and experience revolution, working with leading brands worldwide. His insights have transformed organisations ranging from Fortune 100 giants to small businesses, helping them foster loyal relationships with both their customers and employees.

Shep’s impactful presentations, celebrated for their high energy and depth of knowledge, have earned him numerous accolades as a New York Times and Wall Street Journal bestselling author. He has been honoured with induction into the National Speakers Association Hall of Fame for his lifetime contributions to the speaking profession. Shep is the author of eight influential books including 'Moments of Magic', 'The Loyal Customer', 'The Cult of the Customer', 'The Amazement Revolution', 'Amaze Every Customer Every Time' and 'Be Amazing or Go Home', ‘The Convenience Revolution’, and ‘I’ll Be Back’.

His articles, featured in various esteemed publications, and his proprietary customer service training programs have helped clients develop customer-centric culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and has since worked with hundreds of notable clients such as American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!

As a thought leader, Shep Hyken continues to drive the conversation on customer service and experience, emphasising their critical role in today’s competitive landscape. His most requested presentations hold a focus on customer service, customer loyalty, internal service, customer relations and the customer experience. His enduring commitment to helping organisations excel underscores his belief that exceptional customer experiences are not just desirable but imperative for sustainable success in any industry. Renowned for his dynamic and high-energy presentations, Shep seamlessly blends essential information with entertainment to create highly engaging and exciting programs for any audience.

Testimonial

Employees were looking for a reason to laugh. You provided that opportunity. And, just as importantly, you delivered a strong message about the importance of customer service and the impact we can have on our business if we show our customers that they are important to us.

Aetna

Some who have attended a number of conferences over the years told us this was the best they had ever seen. Shep, your participation helped make the conference what it was.

IBM

Your ‘Moments of Magic’ helped make this year’s meeting a great success. We needed a true professional to bring things ‘up’ on the last day, and we certainly made the right decision in giving that assignment to you.

Million Dollar Round Table

Your presentation, ‘The Magic of Customer Service,’ was perfect for our audience. Your powerful yet simple message dovetailed so well with your outstanding skill in the use of magic. We couldn’t have started our day any better.

Ohio Grocer's Association