Ron Kaufman - Customer Service - Global Leader in Customer Service Excellence and T ...

Travels From Singapore

Speaker Topics

Capturing the Power of a Superior Service Culture: Creating a sustainable competitive advantage

In a world where customers and staff have increasing options, companies with a powerful service reputation and an Uplifting Service culture are attracting and retaining the best talent, achieving market leadership and enjoying sustainable success. In fact, building a service focused culture today is no longer an option, it is a competitive necessity. This session provides senior executives with the opportunity to step back and answer the question, Is the service culture that exists in my company today providing me with a strong competitive advantage for tomorrow? If so, what can I do to keep it growing stronger? And if not, what can I do to make it better right now? Packed with case studies and best practice examples from companies around the world, Capturing the Power of a Superior Service Culture shows you why some organizations succeed beautifully and others fail miserably. Participate in this presentation to find out what works, what does not, what your organization should do, and what you must avoid. Read less

Leading the Service Focused Culture: Creating superior service from the c-suite

A superior service culture does not happen by accident but instead requires committed managers willing to walk their talk, and motivated staff inspired to deliver on the spot service daily. But beyond this, the driving force of a service focused culture is a group of inspired leaders who are convinced of, and committed to, the long term value of Uplifting Service. Leading The Service Focused Culture facilitates your senior leadership team in building the alignment needed to embrace a common service vision, and then take the actions required to make that vision a reality. In this hands on session, participants review the culture building activities currently in use in the organization; identify opportunities for new service initiatives; learn best practices for becoming a service focused culture and commit to taking action to align and strengthen the service focus. Read less

Uplifting Service: Exceeding customer expectations one action at a time

In todays global economy, customer expectations in almost every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect and even demand, time and again. And while everyone may agree that providing superior service is essential to continued success in a competitive world, too many executives still regard service as the fuzzy stuff they do not know how to measure, manage or make happen on a companywide scale. Uplifting Service is an entertaining and interactive presentation that shows everyone from the C suite to the front lines specific actions and concrete steps to fly over customers rising expectations and immediately improve the quality of service delivered at all levels of the company. Packed with real life examples, powerful principles and tried and true techniques, this session will educate, motivate and inspire everyone on your team to take new action now. Read less

Ron Kaufman

Global Leader in Customer Service Excellence and Transformational Leadership

Ron Kaufman is the world’s leading educator, speaker, and thought leader who has dedicated his career to inspiring individuals and organisations to excel in service culture. With over three decades of experience working across continents, Ron has become the go-to expert for transforming customer service and building high-performance service cultures. He has worked with businesses, schools, governments, and associations across the globe, helping them adopt strategies that foster deeper connections, greater satisfaction, and sustainable success.

Rated as one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron’s powerful keynotes and workshops have impacted millions of people. His unique insights draw from global best practices and are informed by his own personal experiences, including creating and launching a national service quality program in Singapore in 1990 at the invitation of Singapore Airlines and the Singapore government. Additionally, Ron is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Raised in a family of teachers and mentors, Ron learned early on the value of guiding others toward a better life. Inspired by the “Spirit of the Game” in Ultimate Frisbee, where players hold each other accountable on and off the field, he extends this philosophy into his work, emphasising personal responsibility and collective well-being.

Ron also authored the New York Times and USA Today bestseller Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, along with 14 other books on service, business, and inspiration. Later leading to him founding Uplifting Service, a company that enables leaders and organisations alike to build Uplifting Service cultures for sustainable advantage.

A seasoned world traveller, Ron has been involved in the global spread of Ultimate Frisbee, organising tournaments and festivals in Europe, China, India, Russia, and the United States. He was honoured with a place in the Ultimate Hall of Fame for his contributions to the sport’s international growth. His strong belief in connection and mutual respect is further reflected in his passion for the environment, as he and his wife Jen work to preserve the oceans and its ecosystems.

With a deep sense of responsibility to inspire positive change, Ron continues to share his wisdom and vision for a better world, one in which everyone is empowered to serve, care, and love life. His commitment to teaching others how to listen, empathise, and respect one another is at the heart of his mission: to create a world where service excellence is not just a goal, but a way of life.

Ron now resides in Singapore and travels extensively, always driven by his vision to see a world where every individual is educated and inspired to excel in service.

Testimonial

Ron is truly passionate about educating others on uplifting service and really opened our eyes to the little things we can change in our approaches that add tremendous value to ourselves and others

Google

Ron is an amazing speaker, able to motivate and engage any audience. His presentation is beneficial for any organization and he provides concrete tools to assess and improve the right Service culture within your organization! It was an UNBELIEVABLE experience.

Hugo Boss

Ron delivered a first-rate keynote speech to our Conference attendees on Uplifting Customer Service and building our Service Culture. Tons of energy, practical and relevant guidance on this critical subject for today's retailers.

True Value Company