Justin Herald

Travels from: New South Wales

Entrepreneur, Sales and Customer Service Expert and Captivating Motivational Speaker. 

Categories: Customer Service, Entrepreneur, Inspirational, Motivational Speakers

Full Presenter Profile & Bio

Justin Herald understands what it takes to make a business work. He started his first business in 1995 at the age of 25 with just $50 in his bank account.  Justin started printing t-shirts with quirky slogans and selling them at markets.  They were a hit and he went on to license a wider range of products that were selling in 3,500 stores worldwide. 

Herald was named as International Entrepreneur of the Year in 2005.  Recently, his tenacity and hard work was recognised when he was given a Future leaders Award, naming him as one of the 50 most influential leaders of the next generation in Australia.

Justin has also created a new way to engage customers and has founded ‘ReferUs.com’. As Managing Director, he has marketed this successful system to businesses globally.

Proven methods in Marketing, Sales, Customer Culture and Retention help Justin engage with an audience to provide key skills in growing your business.  Hands-on training will develop your workforce and enhance the understanding and skills of staff to maximise sales and customer engagement.

Justin Herald has published eight books which have been best sellers internationally. His knowledge and understanding of people gives him the ability to drive them to succeed.  His ability to encourage staff and management will ensure the ongoing success of both business and personnel.

Experience and success are what Justin Herald will bring to your event.  He will engage staff with his comedic wit and challenge them with his proven methods. 

Businesses across the globe are trying to find a way to get and keep their customers attention, and throughout this presentation, Justin will show you how to have a competitive edge over your competitors.

Speaker Topics

From Followers to Fans (F2F): How to be your customer's first and only choice
During this keynote Justin addresses how to keep customers attention and how to turn them from customers (followers) into raving fans (loyal customers). Exploring how consumer behaviour and desires drive their choices, Justin shows you and your team 6 simple steps that can be easily put into practice to improve your business.


Thank you for working with and training our staff. Your content was absolutely perfect for them, and even we the management learnt new things and great new ways to re-engage with our clients. The way you explained and educated us as to what the customer is wanting these days was brilliant and insightful. We have never seen an immediate impact before from other trainings until today. The staff have already implemented many principles that you shared, and it is having an instant impact on our bottom line.

Nexgen Group

Justin is the best speaker we have ever had for any of our conferences. His content, delivery style and messages rang plenty of bells and enabled us to end the conference on a high note. Thank you for making it such a success


Thank you for your inspiring words at our Conference. I have fielded so many calls stating how motivating and educational your content was, and also your ability to connect with each and every one of us. I will definitely be recommending companies engage your services. Thank you again.

Mercedes Car Group

Your frankness, openness and honesty really hit home, you are by far one of the best speakers this planet has to offer. It’s my opinion that anyone who wants to succeed in life needs to hear you speak. Here comes Justin Herald! You have given me the extra drive I was searching for.


Justin Herald - Customer Service

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