Justin Herald - Customer Service - Best-selling Author and 2005 International Entrepr ...

Travels From Queensland

Speaker Topics

It’s All About Attitude

This is a fun filled yet highly practical keynote that is extremely applicable for what businesses have had to go through over the last few years. This keynote centres itself around how Justin took his last $50 and turned it into a Global brand in just 6 years. Tis was at a time when the internet had not really become “a thing”, when social media was not even a thought bubble , and when old school relationship building was the cornerstone of business success. This is all about “old school in the new way”.

This Keynote is all about resilience, adaptability and simplicity being the keys right now.

Read less

The Year of The Customer: Creating a Competitive Edge

Customers / Clients are crying out for engagement, entertainment, experience and connection. This keynote will show the audience that if they apply the “6 Non-Negotiables” that Justin will talk about, they then will create raving fans out of their customers and clients who will spend more, refer more and stay loyal longer.

Understanding the customer / client journey and what they go through to do business with any business will unlock a greater lever of success with those customers.

This Keynote is perfect for an audience to see that “customer service” is more than a department of a throw away statement, it is an Attitude.

Delivered with humour and honesty and drawing on decades of experience, your audience will leave with practical tools to drive their success and that of your organisation.

Read less

Justin Herald

Best-selling Author and 2005 International Entrepreneur of the Year

At the young age of 25, Justin set out to change the course of his life with only $50 to his name by starting his fisrt business, printing t-shirts and selling them at. Since then, Attitude Inc, his clothing brand that became a global licensing sucess, has grown into an international success, turning over more than $30 million per year.

In 2005, Justin’s succes was so well noticed that he was named the "International Entrepreneur of the Year".

Justin is a recent recipient of the Future Leaders Award, which recognised him as one of the 50 most influential leaders of the next generation in Australia. Which led him to become Managing Director of Customer Culture, one of Australia’s leading customer service and customer engagement training companies, which not only teaches staff the “how” to give great service but more importantly, “why” it is needed. Justin being able to act on his passion to help business owners take their business and their skills to the next level, continuing his career by launching his new Referral System (Refer Us Network), which allows buisinesses to turn their loyal customers and raving fans into their greatest sale forces.

Dennis has also been described as "One of Australia's brightest marketing success stories" by the Sydney Morning Herald, due to his business's amazing success and growth. Justin's story has been shown on TV shows, including A Current Affair, The Today Show and Sunrise. In addition, he has been seen featuring on radio stations and print media, such as house hold names including The Daily Telegraph and The Age.

Justin is also the creator and founder of his global success, Junior Entrepreneur. This program teaches budding young entrepreneurs how to take their ideas and turn them into a business. Justin's website, justinherald.com, receives thousands of hits a month.

Justin has published eight books that have gone on to become international bestsellers, and is dedicated to ensuring your business has a competitive edge over your competitors. Furthermore, his ability to encourage staff and management will ensure the ongoing success of both the business and personnel. Along with his knowledge and understanding of people give him the ability to drive them to succeed. With his vast experience and passion for helping businesses grow to the next level, Justin is regarded as one of Australia’s most sought-after keynote speakers with engagements booked all over the country and overseas speaking at over 100 conferences each year.

Testimonial

"Justin is the best speaker we have ever had for any of our conferences. His content, delivery style and messages rang plenty of bells and enabled us to end the conference on a high note. Thank you for making it such a success."

PepsiCo

"I have to say you blew me away.. you blew them (the world’s top speakers) out of the water. Your frankness, openness and honesty really hit home… you are by far one of the best speakers this planet has to offer. It’s my opinion that anyone who wants to succeed in life needs to hear you speak."

ITN Group

"Recognized as one of Australia's foremost Conference Keynote speakers, Justin's reputation precedes him. Beyond his speaking prowess, his role as the Managing Director of CustomerCulture.com added another layer of credibility to his expertise. Our aim was to secure a speaker who could bridge the gap between complex concepts and our audience's perspective, cutting through the noise and providing meaningful takeaways. True to our expectations, Justin's address was a masterclass in effective communication, resonating deeply with our attendees. Without hesitation, I wholeheartedly endorse Justin as an inspirational speaker for any corporate function, confident in his ability to elevate and empower audiences across various industries.”

Specific Locations

Thank you for working with and training our staff. Your content was absolutely perfect for them, and even we the management learnt new things and great new ways to re-engage with our clients. The way you explained and educated us as to what the customer is wanting these days was brilliant and insightful. We have never seen an immediate impact before from other trainings until today. The staff have already implemented many principles that you shared, and it is having an instant impact on our bottom line.

Nexgen Group

Thank you for your inspiring words at our Conference. I have fielded so many calls stating how motivating and educational your content was, and also your ability to connect with each and every one of us. I will definitely be recommending companies engage your services. Thank you again.

Mercedes Car Group