Travels From Queensland
Speaker Topics
It’s All About Attitude
This is a fun filled yet highly practical keynote that is extremely applicable for what businesses have had to go through over the last few years. This keynote centres itself around how Justin took his last $50 and turned it into a Global brand in just 6 years. Tis was at a time when the internet had not really become “a thing”, when social media was not even a thought bubble , and when old school relationship building was the cornerstone of business success. This is all about “old school in the new way”.
This Keynote is all about resilience, adaptability and simplicity being the keys right now.
Read lessService Rebellion
Challenges the idea that service is common sense or something that can be fixed by systems alone. It reframes customer experience as a shared responsibility across leadership and frontline teams, and gives audiences practical, real-world ways to reset expectations, rebuild clarity, and create more human, memorable experiences.
Read lessThe Year of The Customer: Creating a Competitive Edge
Customers / Clients are crying out for engagement, entertainment, experience and connection. This keynote will show the audience that if they apply the “6 Non-Negotiables” that Justin will talk about, they then will create raving fans out of their customers and clients who will spend more, refer more and stay loyal longer.
Understanding the customer / client journey and what they go through to do business with any business will unlock a greater lever of success with those customers.
This Keynote is perfect for an audience to see that “customer service” is more than a department of a throw away statement, it is an Attitude.
Delivered with humour and honesty and drawing on decades of experience, your audience will leave with practical tools to drive their success and that of your organisation.
Read lessJustin Herald
Best-selling Author and 2005 International Entrepreneur of the Year
Most speakers leave audiences feeling good. Justin Herald leaves them with no excuse NOT to act. One of Australia’s most sought after activational speakers, Justin delivers more than 80 presentations each year to corporate organisations, franchise networks, industry associations, and growth focused businesses across Australia and internationally.
He is known for three things that are rarely found together in the same speaker.
Sharp commercial insight built from real world business experience.
A straight talking, no fluff style that respects the intelligence of his audience.
And a natural humour that makes even the most confronting business truths land in a way that has rooms laughing while simultaneously rethinking everything.
Audiences don’t just enjoy Justin. They leave differently than they arrived.
At 25 years old with just $50 to his name, Justin launched Attitude Inc. What began as a single concept grew into a global licensing brand operating in more than 55 countries and generating more than $30 million in annual turnover. It became one of Australia’s most recognised early global licensing success stories and established Justin as a respected voice in business and leadership. His achievements have been recognised nationally and internationally, including being named International Entrepreneur of the Year and receiving the Future Leaders Award recognising him as one of the 50 most influential leaders of the next generation in Australia.
Justin is the author of nine international bestselling books. His ninth, Service Rebellion, The Wolf Pack Standard, launches in June 2026 and is already generating significant interest from organisations wanting to redefine the standard their teams operate to. He does not deliver theory. He delivers perspective shaped by building, scaling and correcting businesses under real pressure. That distinction is what makes his sessions land differently to most and why organisations bring him back year after year. Having addressed more than 50,000 people annually through conferences, corporate events and leadership summits, Justin is consistently valued by event organisers for his authenticity, his ability to read a room instantly, and his rare capacity to connect equally with owners, executives and frontline teams in the same session.
He speaks to the issues organisations are actually dealing with right now. Why growth stalls when customer experience drifts. Why sales teams underperform when trust breaks down. Why leadership sets standards nobody follows. Why teams that look capable still deliver inconsistently. And why culture changes are announced but never actually land. And the gap between where a business thinks it is and where it actually is. He leaves audiences with something most keynotes don’t. Not inspiration that fades by Monday morning, but a perspective shift that actually changes something.