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Jaquie Scammell

Travels From Victoria

Speaker Topics

Love Being In Service

Love Being In Service is a keynote that talks to the heart about what it means to lead a service environment in todays world. In an age of digital transformation and technology, many argue we are more connected than ever before. In business, especially artificial intelligence, automation and the rise of robots has improved speed, efficiencies and processes beyond our wildest imaginations. But at what cost? Our desire for speed and convenience is compromising our customers greatest and basic need as humans: care, kindness and one on one attention. This keynote offers up techniques that remind us that service, at its core, is simple. We make it overly complex. We create systems and processes, whilst designed to help us, stop us from delivering the service our internal and external customers deserve. Jaquie herself shares deeply personal stories to remind us that the act of service is not something you do when you come to work and put your uniform on, but rather it is a whole way of life. Read less
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Jaquie Scammell

Australia’s leading customer service expert

Jaquie Scammell has been working closely with corporate leaders to redefine the way Australian businesses tackle their customer service experience. Having applied her expertise across every sector, Jaquie paves the way for a new generation of professionals to improve their service culture with better mindsets and habits. 

Jaquie began her professional corporate career with McDonalds, where she learnt the foundations of business and service from the global franchise as a Store Manager. She continued to build on her hospitality career at the Wembley National Stadium and Emirates Stadium in the UK, as well as a General Manager for the Australian Open Grand Slam.

Since then, Jaquie shares her expertise with tens of thousands of industry professionals. Across her twenty years, she has been consulted to work in a range of environments, including sporting stadiums, retail stores, banks and airports.

She is also a published author, having published 'Service Mindset' and 'Service Habits' in 2018 and 2020 respectively. With her unique insight, her work has been included in the Top 50 Business Books for 2018. She continues to share her insight across a range of media appearances, including with the Herald Sun, Sky News, Australian Financial Review and the Business Essentials Daily Podcast.

Jaquie pairs her leading expertise as a renowned people expert with her certifications as a trained yoga and meditation teacher. She mentors business leaders with kindness and compassion, sharing practical strategies to help any organisation develop the internal and external relations that will help them deliver a world-class customer service experience.


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