Jaquie Scammell

The minute Jaquie steps onto a stage, you know you are in the presence of someone who is incredibly authentic and deeply passionate about service towards others. You cannot help being struck by her infectious energy. You find yourself leaning in as she reveals unique teachings with a deep appreciation for the human side of business. Not just theory, but rather 35 years of customer service experience translated to practical tools for the audience to take away.

Jaquie places her focus when crafting a message for your audience; she makes it relevant, and easy to listen to and follow. Her keynote experiences have afforded audiences to sing, cry, connect, meditate, belly laugh and furiously take notes to ensure they capture the essence of her message. She captivates her audience, helps people get out of their heads and into their hearts, and engages them to the last second.

Jaquie is mostly known as Australia’s leading customer service expert, helping create a service mindset for those seeking growth in their organisations and themselves. She works with an extremely diverse customer group that represents several industries and sectors. This lends to a variety of stories and case studies to help the audience relate. She is the real deal when it comes to practising what it means to live a life in service to others.

Jaquie has over 25 years of leadership experience in public, private and not-for-profit sectors starting with the McDonald’s franchise system and expanding to major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.

A published author of Service Mindset, multi award winning Service Habits, and most recently The Future of Service, a regular blogger, media contributor, and qualified yoga and meditation teacher, your audience will easily connect with and relate to Jaquie.