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Steve Simpson

Travels from: Victoria


An international conference speaker on workplace culture 

Categories: Business Speakers, Human Resources

Full Presenter Profile & Bio

Most managers know about the importance of their culture. Paradoxically, very few understand corporate culture in simple and practical terms. The concept of Unwritten Ground Rules or UGRs changes all that. UGRs are what really drives business performance.

Steve Simpson is an international speaker, consultant and author based in Australia. He is a business partner with Stef du Plessis, based in South Africa.

UK based e-Customer Service World have described Steve as 'Australia's leading corporate culture authority'. SOCAP in Europe have described Steve as ‘the leading Australian Customer Care Guru’. We think these accolades aptly encompass Steve's unique expertise.

Steve has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He was the only Australian to feature at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the HDI Conference in Las Vegas and the recent European Conference on Customer Management in London. Steve has shared the stage with Tom Peters (on four occasions), Professor Gary Hamal (twice), Hon Paul Keating, former Prime Minister of Australia, and Don Peppers.

Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.

He has a Master's Degree from the University of Alberta, is the author of two books and is a contributing author to a further two books.

Steve's client list includes Bayer Australia, Commonwealth Bank​, Kmart Australia, National Australia Bank, Toyota Australia, Zurich Australia as well as many more large corporations 

Speaker Topics

Cracking the Corporate Culture Code: Transforming workplace cultures
Completely fresh insights into the real culture in your workplace and how you can transform it for increased performance and productivity.
Creating a Culture of Service: Beyond service training
How to differentiate the organisation by delivering on promises and adding something special to create a band of loyal customers.
Creating a Safety Culture: Safety, for real
Going beyond knowing about the importance of safety, to having collective ownership of a safety culture.
Creating a Service Revolution: Service as a point of difference
Novel insights into the impact of great service and how the concept of Discretionary Service can be used to gain a band of loyal customers.
In the Drivers Seat, Leading Culture Change: Leading workplace cultures
Insights for leaders into how they can unleash massive potential within and across teams by focusing on their workplace culture.
UGRs and Change Management: An appetite for change
Understanding the reasons behind change resistance and how to create teams with an appetite and enthusiasm for change.

TESTIMONIALS

Steve Simpson’s contribution to the conference was first-class: a stimulating, persuasive, convincing and valuably provocative overview of the ground rules which actually underpin the reality of corporate life

Institute of Customer Service

Steve is a breath of fresh air as a presenter. He captivated and engaged the whole group at the conference. His approach to talking about and approaching the unwritten ground rules (UGRs) in organisations was both refreshing and genuine

Bass Coast Health

Steve Simpson is one of those rare presenters who is able to convey a powerful message simply. In an engaging and entertaining presentation, he was able to clearly explain the importance of unwritten ground rules

O2 Media

Your presentation was indeed one of the best. A cracking presentation: engaging, insightful, inspirational, thought-provoking

COBA Vision UK

Just when you though every leadership concept had been identified in the management world! The management of UGRs and organisational culture is THE leadership imperative of this era.

Holy Spirit Home

Steve Simpson - Business Speakers

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