Travels from: New South Wales
Understand the ego of your customer
Categories: Branding & Marketing, Communication, Customer Service, Futurists & Future Trends, Sales, Social Media
Full Presenter Profile & Bio
Martin Grunstein studied Psychology and Marketing at University of N.S.W. He spent four years in sales and marketing with Colgate-Palmolive, Martin's outstanding results with over 500 companies across over 100 industries have made him Australia's most in-demand speaker on Outstanding Customer Service.
He has also worked with sportsmen up to international level in Rugby League, Rugby Union and Soccer, taking teams from losing to winning situations by teaching players the mental side of their game.
Martin doesn't hype people up, he teaches techniques and how to apply them to your business in the areas of professional attitude to business; understanding the ego of your customer; and how to generate the repeat and referral business that keeps your bottom line healthy.
One of Martin's strengths is his ability to customise his material to the needs and situation of an individual organisation. That is one of the strongest themes in the many corporate testimonials that are evidence of the success of his involvement in a conference or meeting.
Most importantly, Martin believes that entertainment is the best form of education and in his spare time he has written comedy professionally.
Martin's keynote presentations or workshops for smaller groups, will make you laugh however, it's the results you get from the techniques he delivers that will keep you smiling.